Communication, community engagement and accountability (CCEA): Coordinator Training
How will this course benefit your work?
Coordinating how a response approaches CCEA is a key success factor in humanitarian operations. Our CCEA Coordinator Training course equips coordinators with the insight and skills needed to support CCEA activities at the collective level.
Participants will learn to:
Confidently facilitate a sub-national, national or regional CCEA working group or task force to achieve real results with efficiency.
Collaborate with diverse stakeholders and coordinate collective CCEA activities across a response.
Use tools and techniques to facilitate effective CCEA coordination and enable more impactful, collective action.
Understand the administrative structures used to integrate CCEA into crisis response.
Who is it for?
People with 3+ years of coordination or management experience in humanitarian response who want to increase their skills in inter-agency CCEA coordination.
Humanitarian experts from NGO or UN agencies or people from Standby Partner roster systems.
New and potential coordinators in a newly activated response.
Sample course outline
Available as remote or hybrid training
5 x 3-hour trainer-led seminars + 1-hour tutorial/mentoring + 3 x approximately 2.5-hour sessions of self-guided learning
Session 1. Core concepts and principles in CCEA
The principles of CCEA and how they relate to humanitarian and development programming.
Broader policy environment around the effectiveness and accountability of aid.
Importance of considering demographics, language, power relations and other factors in different operational contexts.
Session 2. CCEA and the coordination ecosystem
How CCEA can be integrated into existing country coordination mechanisms and processes.
Role of CCEA coordinators, in achieving effective coordination.
Using CCEA coordination tools and approaches to integrate vulnerable people’s views and priorities into needs assessments and programme design.
Session 3. Monitoring and assessing
Strategies to assess the quality and effectiveness of CCEA data at a project, programme or collective/inter-agency level.
People-centred approaches to evidence generation.
Identifying and resolving common biases and barriers in partner data.
Analysing and interpreting feedback and other qualitative data.
Using data for advocacy to make activities more responsive and accountable.
Why CDAC Network?
CDAC Network has been delivering training, capacity strengthening and expertise in CCEA for more than a decade, including deploying CCEA experts for organisational and collective surge purposes. Our trainings are built on this extensive experience and expertise.
We also carry out in-depth learning reviews after large-scale crises, which have contributed to the design of this course.
How does CDAC approach training?
Taking a user-orientated approach, CDAC tailors the training according to the existing capacities and needs of the trainees.
Weekly online sessions allow trainees to learn on the job – and, with the trainer acting as a mentor, to apply their skills in their day-to-day work.
Diverse groups of trainees and use of collaborative tools encourage a capacity-bridging approach, where trainees share real-world solutions from a broad range of experiences.
Can we adapt the training?
CDAC training is designed to be adaptable to the needs of trainees. We can also develop and deliver totally bespoke CCEA technical training, tailored specifically to your organisation’s needs.
For more information, contact training@cdacnetwork.org
Participant requirements
Minimum 3–5 years’ experience (UN P3 Level or equivalent NGO experience).
For complex responses, the preference is UN P4 Level or equivalent of minimum 7 years’ NGO experience.
Technical expertise in AAP, CCE or similar discipline is a strong advantage.
Experience in an inter‐agency coordination role (UN, NGO or private sector) is a strong advantage, which may be taken in lieu of more specific CCEA experience.
In-country experience in humanitarian settings is essential.
Familiarity with national government and civil society coordination architectures, the UN system and global coordination structures (e.g. the Inter-Agency Standing Committee) is an advantage.
Session 4. Finding CCEA tools, resources and capacities
Strategies to ensure vulnerable people have safe, trusted, accessible and inclusive mechanisms to share feedback.
How feedback and complaints can be integrated into programme management and decision-making processes.
Using feedback to take corrective actions when needed.
Session 5. Developing CCEA action plans for collective change
Identifying key elements to include in a CCEA action plan.
How to review AAP roles and responsibilities, and collect existing tools and resources to support CCEA.
How to effectively advocate for greater integration of CCEA with internal and external stakeholders.
Exercises focus on developing specific action plans for trainees to use in their own organisations and at the collective level.