March 2025 Thailand/Myanmar earthquake portal - key messages and resources

On 28 March 2025, a 7.7 magnitude earthquake hit Myanmar and Thailand. Currently the earthquake has reported to have killed more than 2,700 people in Myanmar and 21 in Thailand. We have put together key communications and community engagement messages for those working with, and supporting, communities in the first phase of the earthquake response. This portal is continually updated: if you have resources to share, please send them to info@cdacnetwork.org.

Key messages for the first phase of an earthquake response:

People need actionable information to make well-informed decisions now

  • Leverage and amplify timely government messaging and public information in relevant languages through multiple, accessible channels.

  • Communicate clear, actionable information on critical topics using people’s preferred formats, channels and languages, including local languages. This can be informed by existing analysis such as media mapping.

  • Work with diverse and trusted local actors – such as local NGOs, human rights organisations and trusted local press – to disseminate messages widely, including to hard-to-reach communities.

Ensure communication in the diverse dialects and languages of affected people

  • Consider the different languages and dialects of affected people in CCEA strategies. Pay special attention to differences in written and spoken language needs to ensure those with lower literacy have equal access to information.

  • Include standard questions on language and communication preferences in needs assessments. Disaggregate other data by language to see where language marginalisation might be causing gaps in access to services.

Use the channels that people trust and use. Bear in mind that in a situation of power cut media that relies on electricity may be less reliable (and radio may be more important).

  • Prioritise channels that people trust to disseminate accurate information to communities, ensuring consistent messaging across levels and languages.

  • Map and understand the full spectrum of channels that people use – including face-to-face communication in community settings.

  • Engage with messaging and social media channels, but be aware that connectivity and smart-phone usage is lower.

Counter mis- and disinformation with consistent, accurate information

  • Refer to analyses of communication channels and sources, and be prepared to monitor rumours in multiple languages.

  • Ensure a cycle of listening and conversation to identify rumours; verifying and triangulating facts; and engaging with communities to share verified information.

  • Work with other agencies. A collective approach will save time and resources, while reducing information burden on communities.

Communications is Aid - Burmese translation.

Key CCEA resources

Information & messaging provision

CCEA needs assessment

Rumour tracking

Language & translation

Other resources

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