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Pathways for strengthening community feedback and complaints approaches in Papua New Guinea
This policy brief outlines the role of common feedback mechanisms in Papua New Guinea and recommends ways to strengthen approaches to two-way communication with communities in disaster response activities in-country.
Community and organisational perceptions on feedback: Cyclone Idai response, Mozambique
In this perceptions survey, we spoke to communities that had been affected by the Cyclone and had received aid to ascertain the perceived levels of community engagement from organisations that responded.
Monitoring citizen voices during the Ebola Crisis, Sierra Leone
This case study follows Ground Truth Solutions’ activities through the Ebola Crisis of 2015 where it administered regular surveys to provide decision-makers with regular, real-time feedback from citizens about the aid they were receiving.
Consolidating community feedback through CwC and AAP Technical Working Groups in the Philippines
This case study describes how Communicating with Communities (CwC) and Accountability to Affected Populations (AAP) staff worked together through technical working groups to try and ensure community feedback was acted upon in the response to Typhoon Haiyan in the Philippines.
Infoasaid generic M&E framework
This framework allows you to assess the impact of communications interventions. Indicators cover key components of a communication project including: information provision, dialogue, analysis and verification of feedback and response.
CDAC Haiti learning review
This learning review aims to document the activities of the CDAC Haiti initiative in the immediate aftermath of the January 2010 earthquake, assess achievements, and contribute knowledge about what worked, what didn't and why
Providing humanitarian information to flood-affected people in Pakistan
This infoasaid research report provides a snapshot of the effectiveness of humanitarian information efforts in the provinces of Sindh and Punjab in Pakistan three months after the devastating July 2010 floods.